TL;DR
- Empathy is a powerful tool for leaders to help with core issues like job satisfaction and turnover.
- Understand it’s effects and how it can change your company for the better will allow you to implement those changes and get everyone on board
Notes
- Personal effects
- Self-awareness, listening and mentoring skills, strengthened relationships
- Follower effects
- Well-being and empowerment, role modelling for developing emotional intelligence
- Organization effects
- Inspiring diversity and inclusion, employee engagement, retention, culture of responsibility, care, and innovation
- Creative industry heavily relies on teamwork and collaboration
- Which heavily relies on communication
- Which is a key factor in empathy leadership
- Which results in more engaged and satisfied teams, and better retention
- Which is a key factor in empathy leadership
- Which heavily relies on communication
- Leaders show an ability to understand, feel, and emotionally respond to needs, feelings, and perspectives of their teams
- They focus on the needs of their teams AND the business
- They listen, support, create inclusive and respectful work environments
- Create strong, trusting relationships
- Focuses on creation, production, and distribution of goods and services coming from individual creative talent and skills
- Usually high work pressure and demands for innovation
- Indlusive and harmonious work culture
- More engagement, less stress, and more wellbeing
- More inclusive and cohesive teams
- Which means more collaboration and innovation e.g. flexible work, emotional support, one-on-one listening sessions
- More experimentation and risk taking results in more comfort in presenting ideas (a.k.a. psychological safety)
- More perceived fairness and support results in less turnover
- Intensive teamwork and tight deadlines means a sense of justice is crucial
- If everyone is treated fairly, there is more motivation, commitment, and less turnover
- Tight deadlines
- High pressure from focusing on results and not the team
- This leads to less job satisfaction and more turnover
- Associations with being “weak”
- Have more training on empathy-based leadership
- Understand what it is, the benefits, why it’s needed, and how to adopt it
- Create a company culture that encourages it
- Rules and policies
- Wellness and flexible benefits
- Encourage empathy in every interaction, internally and with clients